AdalotBD
All templates
Consumer rights

Consumer Complaint (DNCRP)

Written complaint to DNCRP with identity, facts, evidence, and relief — Consumer Rights Protection Act 2009 aware.

How to use this template

1) Try to file within 30 days of the cause of action (discussed under Act s.60). 2) Fill full name, parents’ names, address, contacts, and profession. 3) List receipts/invoices/chat screenshots you will annex. 4) Note any prior approach to the seller and the result. 5) Submit in person, by email/portal, or at a local DNCRP office—verify current channels on dncrp.gov.bd. 6) Do not file false complaints.

Legal notes (read before signing)

Sample only. Under Consumer Rights Protection Act, 2009 s.76 a consumer may make a written complaint. Section 60 is commonly discussed as requiring filing within 30 days of the cause of action. If a fine is realised after a proven complaint, 25% to the complainant is often discussed under s.76. This is not a court plaint—seek an advocate for serious harm.

Authority reference: Consumer Rights Protection Act 2009 ss.60 & 76; DNCRP practice. Reviewer: Pending lawyer panel review. Next review: 2026-10-01.

Interactive draft

Fill in the blanks

Complete the fields, then download or print a PDF-ready copy.

Completed0/20
Step 10/8

Complainant

Step 20/3

Seller / business

Step 30/8

Facts & evidence

Step 40/1

Other details

In the print dialog, choose “Save as PDF” (or your printer). Destination → Save as PDF.

Live document preview0% complete
Directorate of National Consumer Rights Protection (DNCRP)
Written Complaint
(Consumer Rights Protection Act, 2009)

Date: [complaint date]

To:
The Director General / Authorised Officer
Directorate of National Consumer Rights Protection
[office address — verify local office]

Subject: Complaint of anti-consumer-right practice

1. Complainant particulars
Full name: [complainant full name]
Father: [father name]
Mother: [mother name]
Profession: [profession]
Address: [address]
Mobile: [mobile]
Email: [email]
NID: [nid]

2. Opposite party (seller / service provider)
Name: [business name]
Address: [business address]
Contact: [business mobile/email]

3. Brief facts
(a) Purchase/service date: [purchase/service date]
(b) Product/service: [product/service description]
(c) Amount paid: BDT [amount paid]
(d) Problem: [problem description]
(e) Result of prior contact with seller: [prior contact result]

4. Evidence / annexures
[list of evidence]

5. Relief sought
[relief sought]

6. Declaration
I declare that the above particulars are true to my knowledge and belief. I request investigation and appropriate action under the Consumer Rights Protection Act, 2009.

Signature: ____________________
Name: [complainant full name]
Date: [complaint date]

Note: File within 30 days of the cause of action where possible. Verify current portal/email on dncrp.gov.bd.

What each clause means

  • Complainant identity

    Name, parents, address, profession as commonly required.

  • Opposite party

    Seller/service provider name and address.

  • Facts

    What was bought and what went wrong, in order.

  • Evidence

    Receipts and other annexures.

  • Relief

    Refund, repair, investigation, etc.

  • 30-day limit

    File promptly.

Preview

Directorate of National Consumer Rights Protection (DNCRP)
Written Complaint
(Consumer Rights Protection Act, 2009)

Date: [complaint date]

To:
The Director General / Authorised Officer
Directorate of National Consumer Rights Protection
[office address — verify local office]

Subject: Complaint of anti-consumer-right practice

1. Complainant particulars
Full name: [complainant full name]
Father: [father name]
Mother: [mother name]
Profession: [profession]
Address: [address]
Mobile: [mobile]
Email: [email]
NID: [nid]

2. Opposite party (seller / service provider)
Name: [business name]
Address: [business address]
Contact: [business mobile/email]

3. Brief facts
(a) Purchase/service date: [purchase/service date]
(b) Product/service: [product/service description]
(c) Amount paid: BDT [amount paid]
(d) Problem: [problem description]
(e) Result of prior contact with seller: [prior contact result]

4. Evidence / annexures
[list of evidence]

5. Relief sought
[relief sought]

6. Declaration
I declare that the above particulars are true to my knowledge and belief. I request investigation and appropriate action under the Consumer Rights Protection Act, 2009.

Signature: ____________________
Name: [complainant full name]
Date: [complaint date]

Note: File within 30 days of the cause of action where possible. Verify current portal/email on dncrp.gov.bd.

AdalotBD provides legal information, not legal advice, and is not a law firm. AI answers may be wrong. For your specific situation, consult a qualified advocate in Bangladesh. Legal information, not advice

Consumer Complaint (DNCRP) | AdalotBD