Consumer Rights
As a consumer in Bangladesh, you are protected against adulterated goods, short weight, false advertising, and overcharging. The Consumer Rights Protection Act 2009 lets you complain to a dedicated authority and, in some cases, claim compensation.
What counts as a violation of consumer rights?
Selling adulterated or fake goods, giving short weight or measure, charging more than the legally fixed or labelled price, false or misleading advertising, and selling expired products are all offences. If a seller deceives you about the quality, quantity, or price of a product or service, that is a violation you can report.
Source: Consumer Rights Protection Act 2009
How do I file a consumer complaint?
Complain to the Directorate of National Consumer Rights Protection (DNCRP). You generally must file within 30 days of the incident, with evidence such as receipts, photos, packaging, or advertisements. Complaints can be submitted in writing, and the Directorate can investigate and penalise the seller. Keep copies of your receipts and your complaint.
Source: Consumer Rights Protection Act 2009
Can I get compensation as a consumer?
Yes, in certain cases. If you suffer loss or harm because a seller violated the law, you may claim compensation through the court, and a part of any fine collected can be awarded to the complainant. For loss caused by defective products or negligence, you can also pursue a separate civil claim for damages.
Source: Consumer Rights Protection Act 2009